Access and inclusion
Make your business welcoming and accessible to customers, employees and visitors with disability.
Why accessibility matters
Make your business more accessible
- Provide a clear, step-free entrance where possible
- Keep paths and aisles unobstructed
- Consider accessible counters, seating and toilets
- Use clear signs with good colour contrast
- Ask customers how you can assist
- Provide information in alternative formats
- Use plain language
- Train staff in respectful, inclusive service
- Make websites, documents and online services accessible
- Add text alternatives to meaningful images
- Caption video content
- Ensure services can be used with a keyboard and assistive technology
- Make recruitment and workplaces accessible
- Discuss reasonable workplace adjustments
- Provide accessible technology and communications
- Build disability awareness among employees